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Welcome to Molten Earth Ceramics

At Molten Earth Ceramics you'll find a collection of local products by local artist hand-crafted to create a gift which the receiver will never forget.

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Monday - Friday: 09:00 - 17:00 6 Church Crescent +44 113 250 0000 [email protected]

Refund and Returns Policy

Returns and Refunds:

At Molten Earth Ceramics, we take great pride in creating high-quality handmade ceramics that are made to last. We want our customers to be completely satisfied with their purchase, so we have created the following Returns Policy:

  1. Damaged or defective products: If your product arrives damaged or defective, please contact us within 48 hours of receiving your order, and we will be happy to provide you with a replacement or a refund. Please include photos of the damage or defect in your email to us.
  2. Change of mind returns: If you change your mind about your purchase, you may return it within 14 days of receipt for a refund or exchange. However, please note that you will be responsible for the cost of return shipping, and the product must be returned in its original condition and packaging.
  3. Custom orders: Unfortunately, we are unable to accept returns or offer refunds on custom orders, as these are made to your specific requirements. However, we will work with you to ensure that you are completely satisfied with your custom order.
  4. Refunds: Refunds will be issued within 14 days of receiving the returned product, provided that it meets the conditions outlined in this policy.

Please note that we reserve the right to refuse a return if the product is not returned in its original condition or if it has been used or damaged by the customer.

If you have any questions or concerns about our Returns Policy, please don’t hesitate to contact us. We are committed to ensuring that our customers are completely satisfied with their purchase from Molten Earth Ceramics.

Contact Us:

If you have any questions with regard to our Privacy Policy, please do not hesitate to contact us at [email protected]